Rise of the Bots
10.45 – 11.15am | Sumac Room
Microsoft’s Corporate, External and Legal Affairs (CELA) created a virtual assistant called “Zela” to assist CELA’s clients in “the field” (business teams outside Microsoft’s HQ in Redmond). Zela responds to over 2,500 questions (in millions of iterations) in the following topics: compliance, NDAs, sponsorship, marketing, customer cloud questions, GDPR, MOUs, and company information.
Ben will be showcasing Zela’s capability in the Rise of the Bot’s session at ALTACON.
Learn more about Microsoft’s Zela in Ben’s recent ALTA blog post.
Ben is a commercial attorney supporting Microsoft ANZ. In particular he supports the teams engaged in licensing cloud products and digital transformation solutions to large enterprise and public sector customers. He is currently Microsoft ANZ’s legal lead for the Retail industry.
Recently, Ben worked with engineers in Microsoft’s HQ to develop a legal assistant bot, which is enabling Microsoft lawyers worldwide to concentrate on high risk, high value work.
Ben was shortlisted as the Australasian Young In-house Lawyer of the Year at the 2018 Australasian Law Awards.